Your wise choice of hospitality supplies will contribute to your establishment’s reputation for quality and good service. Consumable products such as hotel towels, sheets and single use hotel soaps are often selected because of quality and price consciousness.
Keep End Users First and Foremost in Mind When Choosing
When choosing hospitality supplies, try to envision them through the eyes of your guests. Select products that will appeal to the demographic that’s most attracted to your hotel. Keep this population in mind when selecting brands and colors. Also, make certain you’re your quality products bear your hotel brand and look stylish. This helps build your reputation as a hotelier concerned with fulfilling his guests expectations.
Hotels must purchase hundreds of different products to maintain day to day functions and to replenish consumable operating supplies in rooms, conference centers, recreation and common areas. It’s essential that these spaces have a quality appearance. From bedding to carpeting to the housekeeping carts the appearance of newness and first rate functionality is essential. It’s part of your hotel branding and when things look rundown and old, it’s a sign that your establishment is down on its luck.
Never Sacrifice Quality
Your guests know what first quality linens look like. When you provide first rate hospitality supplies your customers anticipate, you will be increasing your prospects for repeat business. When your visitors receive even one negative impression, there’s a great chance they will talk about it and vent their displeasure on review sites and social channels. That’s why providing superior products for your guests will enhance your hotel’s reputation while helping boost employee morale. Staff will feel pride in supporting a well-run and well- provisioned establishment.
Evaluate Agency Services for Product Training and Guidance
Products can be damaged through misuse or neglect due to ignorance of their proper use and care. Ensure that your employees and those of your key vendors receive proper training, so that supplies will meet your standards of quality, reliability, storage and distribution.
The Hilton Hotel has 660 properties with 100,000 employees worldwide and constantly trains their staff. From customer service to equipment operation and maintenance activities, employees need to be aware of you and your guests’ expectations and how to best fulfill them. Training empowers employees to perform their jobs in a professional and effective manner that reflects well on them and on your establishment.
Supply Demand and Seasonality
Seasons change and so does the demand for certain products. Examples of products with highly seasonal demand include:
Examples of seasonality of supply are generally agricultural in nature (e.g. fall apples). For manufactured products, there is typically no seasonality of supply as these are generally manufactured indoors and only their transportation may be affected by the weather.
Given that there is generally stable availability of manufactured hotel supplies throughout the year, the only issue is demand. Will your demand be higher at certain times of the year and if so, how much notice do you need to give your supplier to fill your needs in a timely manner? When ordering, always discuss acceptable delivery dates.
Providing outstanding service from well-trained employees, and offering quality hospitality supplies and upscale, complimentary bath accessories, can make your guests’ hotel stay one that leaves them with a pleasant, lingering impression of their visit. Purchasing hospitality supplies wisely is an important way of advertising and expanding your guest loyalty.
About Michael Wilson
Michael Wilson is AFFLINK'S Vice President of Marketing and Communications. He has been with the organization since 2005 and provides strategic leadership for the entire supply chain team. In his free time, Michael enjoys working with the Wounded Warrior Project, fishing, and improving his cooking skills.